General terms and conditions

Welcome to ArLiTravel. We want your journey to be smooth, safe, and worry-free.
That’s why we use clear terms and conditions — so you know exactly what to expect from us, and what we expect from you when you book a trip.

These Terms and Conditions are governed by Dutch law and follow the European Directive on Package Travel (EU 2015/2302).
They explain how bookings are made, how payments and cancellations work, what your responsibilities are as a traveler, and that travel and cancellation insurance is mandatory for every participant.

We recommend reading these Terms carefully before booking your trip.
If you have any questions, please feel free to contact us.

General Terms and Conditions

Last updated: 24-11-2025
Applicable law: The Netherlands (Dutch law)

1. Definitions

In these Terms and Conditions:

• Travel Agency: [ArLiTravel], based in Maarssen, the Netherlands.
• Traveler: Any person booking or participating in a travel arrangement offered by the Travel Agency.
• Travel Agreement: The agreement under which the Travel Agency provides a travel package or linked travel arrangement.
• Package Travel: A combination of at least two different travel services forming one trip, as defined in Article 7:500 et seq. of the Dutch Civil Code.
• Linked Travel Arrangement: A linked purchase of separate travel services as defined by law.
• Force Majeure: Any unforeseeable and unavoidable event beyond the control of the Travel Agency.

2. Applicability

• These Terms and Conditions apply to all offers, quotations, and agreements with the Travel Agency.
• Deviations are only valid if confirmed in writing by the Travel Agency.
• The Traveler’s own general terms and conditions are expressly excluded.

3. Formation of the Agreement

• A booking becomes binding once the Traveler accepts the offer — in writing, electronically, or verbally.
• The Traveler will receive a booking confirmation and invoice after the agreement is concluded.
• The Traveler must provide accurate and complete information during booking.

4. Prices and Payment

• All prices are in euros (€) and include taxes, unless stated otherwise.
• A deposit of 35% is required within 7 days upon booking; the total balance must be paid no later than 7 weeks before departure.
• For bookings made within 7 weeks before departure, the full travel sum must be paid immediately upon receipt of the invoice.
• Late payment may result in cancellation, with applicable cancellation fees.
• The Travel Agency may adjust prices in line with Article 7:507 of the Dutch Civil Code — for example, if transport costs, taxes, or exchange rates change.

5. Cancellation and Changes by the Traveler

• Travelers may cancel their trip at any time before departure.
• Cancellations must be made in writing or by email.
• If a flight is included in the Trip, the following amounts are owed by the Traveler in the event of cancellation:

• up to and including 22 days before the day of departure: the cancellation costs of the flight or sailing + 55% of the remaining part of the travel sum;

• • from 21 days up to and including 15 days before the day of departure: the cancellation costs of the flight or sailing + 80% of the remaining part of the travel sum;
  • from 14 days before departure: 100% of the travel sum.Standard cancellation fees apply (unless stated otherwise).

• If no flight or sailing is included, the Traveler owes the following amounts:

• • up to and including 22 days before the day of departure: 55% of the travel sum;
  • from 21 days up to and including 15 days before the day of departure: 80% of the travel sum;
  • from 14 days before departure: 100% of the travel sum.
• Travelers may request changes to a booking; the Travel Agency will try to accommodate these, subject to availability and administrative costs.

6. Cancellation and Changes by the Travel Agency

• The Travel Agency may cancel a trip if:
  • The minimum number of participants is not reached, or
  • Unavoidable circumstances prevent performance of the trip.
• In such cases, the Traveler will receive a full refund, without entitlement to additional compensation.
• The Travel Agency may make minor changes that do not significantly alter the nature of the trip.

7. Responsibilities of the Traveler

• Travelers must follow all instructions given by the Travel Agency and behave responsibly.
• Travelers are responsible for having valid travel documents (passport, visa, vaccinations, etc.).
• Damages caused by the Traveler through negligence or non-compliance are the Traveler’s responsibility.
• Travelers must arrive on time at departure locations and comply with all travel-related rules.

8. Liability and Force Majeure

• The Travel Agency is responsible for proper performance of the travel services under Article 7:511 of the Dutch Civil Code, unless:
  • The issue is caused by the Traveler;
  • A third party not involved in the travel services is responsible; or
  • The issue arises from force majeure (unavoidable and extraordinary circumstances).
• Liability is limited to three times the total travel price, except in cases of personal injury or willful misconduct.
• The Travel Agency is not liable for loss, theft, delays, or extra costs due to unforeseen events (e.g. strikes, weather conditions, natural disasters).

9. Complaints Procedure

• Complaints should be reported immediately to the local representative or contact person of the Travel Agency.
• If not resolved on-site, a written complaint may be submitted within two months after return.
• Disputes that cannot be settled amicably will be brought before a competent Dutch court.

10. Mandatory Travel Insurance

• Every Traveler is required to have valid travel and cancellation insurance covering:
  • Medical expenses
  • Repatriation
  • Personal accidents
  • Trip cancellation
• Proof of insurance must be provided before departure.
• The Travel Agency may refuse participation if valid proof is not provided — without refund.
• The Traveler remains personally responsible for any uninsured costs.

11. Privacy and Data Protection

• The Travel Agency processes personal data according to the General Data Protection Regulation (GDPR) and Dutch privacy laws.
• For more details, see our Privacy Policy.

12. Governing Law and Jurisdiction

• These Terms and any Travel Agreement are governed exclusively by Dutch law.
• Disputes shall be brought before the competent court in [City, the Netherlands], unless mandatory law provides otherwise.